Evanio Ltd is committed to delivering high-quality digital business services. This Refund Policy sets out the circumstances under which refunds are available and how to request one. By engaging our services, you agree to the terms set out below.
This policy applies to all services provided by Evanio Ltd (Company No. 16901697), including Business Consultancy, Website Development, Social Media Marketing, Digital Marketing, Logo & Branding, and AI Automation & Integration.
We stand behind our work. If we fail to deliver the agreed service within the agreed timeframe, you are entitled to a full refund of the service fee paid — no questions asked.
The money-back guarantee applies where:
This guarantee applies to service fees only and does not cover any third-party costs, registration fees, or government charges paid on your behalf.
Business Consultancy — Refunds are available if the agreed consultation sessions or strategy documents were not delivered. Once a consultation has taken place, that session is non-refundable.
Website Development — A full refund is available if work has not commenced. Once design or development work has begun, a partial refund may be issued reflecting the proportion of work not yet completed.
Logo & Branding — A full refund is available if no design concepts have been presented. Once initial concepts have been delivered, the service is non-refundable as creative work has been performed.
Social Media Marketing & Digital Marketing — Refunds are available if the agreed setup or campaign work was not initiated. Ongoing monthly service fees are non-refundable for the current billing period once the service period has commenced.
AI Automation & Integration — Refunds are available if no integration work has begun. Once development or configuration work has started, a partial refund may be issued based on work not yet completed.
The following are not eligible for a refund under any circumstances:
To submit a refund request, please contact us within 30 days of the agreed delivery date:
Email: hello@evanio.com
Subject line: Refund Request — [Your Name / Order Reference]
Telephone (UK): +44 7474 76 3939
Please include your full name, the service purchased, your payment reference or invoice number, and the reason for your refund request.
We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.
Approved refunds will be returned to the original payment method used at the time of purchase (Stripe, Google Pay, or Amazon Pay). Processing times depend on your payment provider but are typically 5 to 10 business days from the date of approval.
Evanio Ltd does not charge any administration fee for processing refunds.
We encourage you to contact us directly before raising a dispute or chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly. Raising a chargeback without first contacting us may affect our ability to provide services to you in the future.
Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If you are a consumer (not purchasing in the course of a business), you may have additional rights, including the right to cancel certain contracts within 14 days under the Consumer Contracts Regulations 2013.
If you wish to exercise your right to cancel within the 14-day cooling-off period, please notify us in writing before work commences. If you request that work begins within the 14-day period, you acknowledge that your right to a full refund may be reduced proportionally based on the work completed.
Evanio Ltd reserves the right to update this Refund Policy at any time. The ‘Last updated’ date will be revised accordingly. Continued use of our services following any update constitutes acceptance of the revised policy.
For any refund-related questions, please contact:
Email: hello@evanio.com
Post: Evanio Ltd, Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Telephone (UK): +44 7474 76 3939
