1. Overview

At Cherliebd, we are committed to delivering high-quality web development services that meet your expectations. However, if you are not satisfied with our work, we have established a comprehensive refund policy to address any concerns you may have. This policy outlines the conditions under which refunds are available, the process for requesting a refund, and the applicable timeframes.

2. Eligibility for Refunds

Refunds are considered under the following circumstances:

• Service Delivery Issues: If the delivered service does not meet the agreed-upon specifications or quality standards as outlined in the project scope or contract.
• Non-Performance: If Cherliebd fails to deliver the services as per the project timeline, unless delays are due to factors outside our control, such as client-requested changes or external dependencies.
• Client Dissatisfaction: If the client is dissatisfied with the final product due to reasons not caused by the client’s own actions or changes.

3. Non-Refundable Items

The following items and services are non-refundable:

• Initial Consultation Fees: Fees paid for initial consultations, project scoping, or preliminary discussions.
• Third-Party Costs: Costs incurred for third-party services or tools that have been purchased on behalf of the client.
• Completed Work: Work that has been completed and delivered according to the project scope, including any interim deliverables or milestones.
• Client-Caused Delays: Any delays or additional work caused by client actions, such as late provision of required materials or feedback.

4. Refund Request Process

To request a refund, the client must:

1. Submit a Written Request: Send a detailed written request to info@evanio.com, outlining the reasons for the refund request, including specific issues with the service delivered.
2. Provide Supporting Documentation: Attach any relevant documentation, such as screenshots, emails, or other evidence that supports the refund request.
3. Review Period: Cherliebd will review the request and respond within 14 business days. During this period, we may request additional information or clarification from the client.

5. Refund Assessment

Upon receiving a refund request:

• Initial Review: Cherliebd will conduct an initial review to determine if the request meets the eligibility criteria. This includes evaluating whether the service provided aligns with the agreed-upon project scope and contract terms.
• Resolution Offer: If the request is valid, we may offer a resolution that could include a partial refund, additional work at no extra charge, or other remedies to address the issue.
• Refund Decision: If a refund is deemed appropriate, we will process the refund within 30 business days from the date of the decision. The refund amount will be based on the services rendered and any costs incurred.

6. Refund Amounts

Refund amounts are determined based on the following factors:

• Pro-Rated Amount: Refunds are typically issued on a pro-rated basis, reflecting the portion of the service that was not delivered or met the agreed-upon standards.
• Deductible Costs: Any non-refundable costs or third-party fees incurred during the project may be deducted from the refund amount.
• Administrative Fees: In some cases, a nominal administrative fee may be applied to cover the costs of processing the refund.

7. Dispute Resolution

If a dispute arises regarding a refund request, the client and Cherliebd will engage in a resolution process that includes:

• Negotiation: Initial attempts to resolve the dispute through direct communication and negotiation.
• Mediation: If a resolution cannot be reached through negotiation, either party may request mediation by a neutral third-party mediator.
• Arbitration: If mediation fails, the dispute may be resolved through arbitration, as per the terms outlined in the project contract.

8. Policy Changes

Cherliebd reserves the right to amend or update this refund policy at any time. Clients will be notified of any significant changes, and the updated policy will apply to all new projects or services initiated after the policy update.

9. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Email: info@evanio.com